FAQs

  1. Do you offer cash on delivery? Yes, we offer cash on delivery for all orders within the UAE.

  2. Is delivery free? Yes, we provide free delivery on all products.

  3. How long does delivery take? Standard delivery takes 3–6 business days depending on your location.

  4. How do I track my order? Once your order is shipped, you will receive a tracking number via email.

  5. What if I receive a damaged item? Contact us within 48 hours at Amirabaystore@gmail.com for a replacement or refund.

  6. Can I return a product? Yes, returns are accepted within 7 days if the item is unused and in original condition.

  7. How do I request a return? Email us with your order details and reason for return.

  8. Are refunds full or partial? Full refunds are given for eligible returns, minus any applicable return shipping costs.

  9. Do you have a physical store? No, we operate exclusively online.

  10. Are the products genuine? Yes, we source products from trusted suppliers.

  11. Can I cancel my order? Orders can be canceled before they are shipped.

  12. Do you deliver to all Emirates? Yes, we deliver to all Emirates across the UAE.

  13. Is there a minimum order amount? No, you can order any product without a minimum limit.

  14. Do you accept international orders? Currently, we only deliver within the UAE.

  15. Can I change my delivery address? Contact us immediately before the order is shipped to update your address.

  16. What if I missed the delivery? Our courier will contact you for re-delivery.

  17. Is it safe to shop on your site? Yes, we use encrypted payment gateways and follow best security practices.

  18. What payment methods are accepted? We accept cash on delivery and secure online payments.

  19. Do you offer discounts? Yes, we regularly offer promotions via our newsletter and website.

  20. How do I contact customer support? You can email us anytime at Amirabaystore@gmail.com.